WESCO's Around-the-Clock Service Minimizes Downtime at ARCO's Fire-Damaged Refinery

Through expedited service and support, WESCO was able to minimize ARCO's refinery downtime following a fire causing $2.2 million in damage. To help get its alliance partner's refinery back to full production after a major fire forced the shutdown of a key coker unit, WESCO provided 24-hour service and support and formulated an emergency response plan to ensure the immediate delivery of needed supplies.

WESCO's rapid response to the crisis included:

• Providing local WESCO branch support, including 24-hour, seven days a week availability
• Rapidly developing equipment sourcing and delivery plans
• Alerting key suppliers and other WESCO branches that their support could be required
• Delivering needed supplies within an hour of order receipt